Follow-ups and coverage guides

How should follow-ups and after-hours requests work?

Set the timing, permitted channels and situations that need a team response. Use approved consent and opt-out rules for messages. Test an after-hours inquiry and a follow-up before turning either workflow on.

Which follow-ups are worth automating first?

Start with appointment reminders and replies to inquiries that never booked.

These are frequent, predictable and easy to check for mistakes.

Add other follow-ups only after the first ones have run correctly for a few weeks.

What happens to after-hours inquiries?

The AI answers after-hours calls and messages using the same rules as during the day.

It can collect details and book where allowed, then flag anything urgent for your team.

Decide in advance which after-hours requests need a person the next morning.

How much does an AI front desk cost with ilna?

ilna AI plans start at $149 USD per month for the Entry plan.

Entry includes 200 voice minutes and 1,000 messages each month for one location.

Growth costs $229 USD per month and includes 400 minutes and 2,000 messages.

Complete costs $299 USD per month and includes 600 minutes and 5,000 messages.

Extra usage is billed at $0.40 per minute and $0.03 per message.

How do you test it before launch?

Open the live demo at signup.ilna.ai and speak with the AI yourself.

Your own business setup is configured separately from that public demo.

Before launch, test a normal request, an urgent request and a question the AI should not answer.

Check that each test reaches the right person on your team with the right details.