Your practice,
always open
The autonomous, multichannel AI front desk employee engineered exclusively for specialty clinics, medspas, and private practices. Captures missed after-hours calls, handles intake, schedules treatments, and heals your calendar on autopilot.
As featured on
White-glove deployment. Zero effort required.
We don't hand you software and expect you to do the heavy lifting. The ilna engineering team builds, integrates, and custom-calibrates your AI engine for you.
Share your scope
Simply send us your website, treatment menu, practitioner schedules, and internal guidelines. Our engineering team maps your specific business framework so the AI deeply understands your pricing, compliance rules, and clinic structure from day one.
Experience your custom clone
We code your dedicated AI engine and match its tone to your best human receptionist. Within 48 hours, we provide you with a private line to call and text your new digital employee, allowing you to witness it handle complex patient inquiries perfectly before it ever interacts with a real client.
Done-for-you integration
Our technical team handles 100% of the implementation. We securely wire ilna directly into your live phone lines, WhatsApp, Instagram DM, and your core booking system (Jane App, Mindbody, etc.). No code, no IT friction, and absolutely no effort required on your part.
Go live with total confidence
Once active, our QA team manually audits the AI's first 50 live interactions to fine-tune responses and ensure flawless scheduling accuracy. Relax and watch your calendar heal as ilna autonomously captures missed revenue, reactivates dormant clients, and protects your clinic's pipeline 24/7.
Engineered to multiply clinic revenue
ilna AI doesn't just answer messages. It actively heals your calendar, increases average ticket sizes, minimizes practitioner downtime, and retains your patients on autopilot.
Voice calls — 24/7 overflow reception
Answers every single after-hours, weekend, lunch-break, and busy-line overflow call with natural, human-grade conversation. Captures high-ticket appointment, treatment, and assessment inquiries that would otherwise hit voicemail and walk across the street to a competitor.
Post-appointment care loops & check-ins
Automatically reaches out to patients via SMS/WhatsApp 24 to 48 hours after their appointment. ilna checks in on their recovery or service satisfaction, answers post-care questions, and protects your clinic's reputation by catching any friction before it hits a public review page.
Automated patient reactivation & promotions
Never let a past client drift away. ilna monitors your database, identifies dormant accounts, and triggers hyper-targeted outbound text or WhatsApp flows. It reaches out to offer exclusive seasonal promos, fill slow weekdays, or remind patients exactly when they are due for their routine maintenance cycle.
WhatsApp, SMS & social media automation
Instantly converts casual website and Instagram DM traffic into high-intent bookings. Pre-qualifies client intent across specific treatments, answers complex business FAQs, and fields continuous conversational streams straight into your calendar 24/7.
Automated calendar healing (the waitlist filler)
Eliminate the financial bleeding of last-minute cancellations. The moment a client reschedules or cancels, ilna automatically cross-references your digital waitlist and text-blasts a phased, timed queue of matching patients to fill the empty room within minutes—zero staff effort required.
Dynamic mid-conversation upselling
Actively maximize your average ticket size on every booking. While scheduling a primary service, ilna analyzes the appointment type and seamlessly weaves an outcome-driven add-on recommendation into the conversation, safely driving up front-desk profitability.
Intake automation & safety gatekeeping
Protect your clinic's liability and eliminate manual front-desk paperwork. ilna cross-references customized pre-screening questions before confirming high-risk treatments, blocks unqualified bookings, and instantly text-delivers unique digital intake form links upon confirmation.
Unified workspace portal (the command center)
One single digital employee operating across calls, WhatsApp, Instagram, SMS, and web. Practice managers get access to a premium desktop dashboard to monitor live interaction logs, audit AI voice transcripts, update business knowledge-base rules, and track real-time revenue metrics.
Why leading practices
trust ilna
Purpose-built for your practice
Engineered for the operational realities of private practices and specialty clinics.
Medspas & Aesthetic Practices
Intelligently handle high-ticket inquiries for aesthetic treatments, fillers, and skincare. The AI seamlessly answers treatment downtime questions, upsells high-margin add-ons mid-conversation, and routes complex queries straight to your medical staff.
Rehab & Wellness Clinics (Physiotherapy & Chiropractic)
Maximize practitioner utilization and patient care loops. The AI effortlessly handles routine intake questions, schedules initial assessments versus adjustment/treatment sessions, routes urgent emergency care escalations, and ensures patients stay compliant with their recovery plans.
Specialized Care & Optical Centers
Automate the entire patient booking loop. The AI manages heavy daily phone volumes, deploys an automated waitlist filler to instantly heal last-minute practitioner cancellations, confirms vision or specialty testing availability, and sends automated SMS/WhatsApp reminders to drive clinic no-shows to 0%.
How much revenue is your practice losing to voicemail right now?
Most private practices and specialty clinics lose up to 35% of incoming calls after-hours, during lunch, or when front desks are busy handling in-clinic check-ins. Calculate your missed opportunity below.
Your numbers
Drag to match your practice — we'll do the math.
Your estimated monthly revenue leak
Capture that leaking revenue without adding to your payroll.
Don't let appointments, treatments, and assessments walk across the street to your competitors just because your front desk is busy. Schedule a 10-minute Revenue Audit. We'll show you the exact automated workflows to protect your clinic's schedule, eliminate double-bookings, and fill last-minute cancellations — with a live demo of your AI employee customized for your practice.
Frequently asked questions
Everything practice owners ask before deploying their AI front desk.
Still have questions?
Heal your calendar. Capture every appointment.
Deploy your Autonomous AI Front Desk Employee and stop letting appointments, treatments, and assessments slip through to your competitors.