Calls and messages guides

What should happen when a caller needs a person?

The AI should pass the request to your team using the handoff rules agreed during setup. Define urgent requests, questions outside its scope and the contact details needed for a callback before launch.

What does the AI do when it answers a call?

The AI greets the caller, asks what they need and collects the details your team agreed on.

It can answer common questions using the business information you approve during setup.

Requests outside that scope are passed to your team using your handoff rules.

Which channels can it cover?

ilna AI handles phone calls, SMS and WhatsApp conversations from one front desk.

Each channel uses the same business rules, so customers get consistent answers.

Message consent and opt-out wording should be agreed before any SMS workflow goes live.

How much does an AI front desk cost with ilna?

ilna AI plans start at $149 USD per month for the Entry plan.

Entry includes 200 voice minutes and 1,000 messages each month for one location.

Growth costs $229 USD per month and includes 400 minutes and 2,000 messages.

Complete costs $299 USD per month and includes 600 minutes and 5,000 messages.

Extra usage is billed at $0.40 per minute and $0.03 per message.

How do you test it before launch?

Open the live demo at signup.ilna.ai and speak with the AI yourself.

Your own business setup is configured separately from that public demo.

Before launch, test a normal request, an urgent request and a question the AI should not answer.

Check that each test reaches the right person on your team with the right details.